Warranty and Returns
Warranty & Return Policy
Clear, straightforward policies that protect your investment and keep you working.
Forever Warranty
We stand behind our work. If your CYA tester stops working exactly as expected, we'll make it right.
What's Covered:
- Manufacturing defects
- Component failures
- Display or circuit malfunctions
- Battery degradation
- Connector wear or damage
- Accidental damage
Return Policy
📦 Unopened Products
Full refund available for unopened products returned within 30 days of purchase.
- Original packaging required
- All accessories included
- Proof of purchase required
- Customer pays return shipping
🔄 Opened Products
Exchange only - No cash refunds on opened goods unless defective.
- Up to 3 exchanges allowed
- No time limit on exchanges
- Just let us know what went wrong
- Return with original protective case
The "3 Lives" Policy Explained
Once you've opened and used your CYA tester, we want to make sure it works perfectly for you. Here's how our exchange program works:
Just Like Mario
Every product we sell comes with 3 lives for peace of mind.
Things Happen
Our gear is designed and built to last, but the road can be rough. Anything can happen.
Feedback Loop
We provide 3 lives for 2 reasons- peace of mind for you, and feedback for us so we can improve our products.
Requirements for exchanges:
- Tell us what went wrong: Help us improve by explaining the issue
- Return with original case: The protective case helps ensure safe shipping
- You pay return shipping: We pay shipping for the replacement to you
- No time limit: Whether it's next week or next year, we'll take care of you
⚠️ Defective Products Exception
If your CYA tester is defective upon arrival or fails within a reasonable time frame, you have additional options:
Full Refund Available
- Dead on arrival units
- Units that fail basic functionality tests
- Manufacturing defects affecting core operation
- Damage during shipping (when reported within 48 hours)
We Cover All Costs
- Return shipping prepaid label provided
- Full refund including original shipping
- No restocking fees
- Expedited resolution process
Shipping Responsibility
📤 You Pay to Return
Customer is responsible for shipping costs when returning the old unit:
- Returns for exchanges
- Returns for refunds (unopened items)
- Regular warranty claims
- Change of mind returns
💡 Tip: Use insured shipping methods for your protection
📦 We Pay to Send
CYA Cables covers shipping costs when sending you:
- Replacement units (exchanges)
- Warranty replacement units
- Defective unit returns (prepaid label)
- Original product shipments
🚀 Fast shipping when possible - same day when inventory allows
Need to Start a Return or Exchange?
Contact us directly for the fastest resolution. We'll get you back up and running as quickly as possible.
What to include in your message:
- Order number or purchase date
- Description of the issue
- What you'd like us to do (exchange, refund, etc.)
- Your current shipping address
Direct line to the person who built your tester • Real solutions, not scripts
Additional Terms
- Forever Warranty: Covers defects in materials and workmanship under normal use conditions. Does not cover damage from misuse, abuse, or normal wear items like cases or cables.
- Return Authorization: Contact us before returning any item to ensure proper processing and tracking.
- Condition Requirements: Returned items must be in the same condition as received, with all original accessories and packaging when applicable.
- Processing Time: Returns and exchanges typically processed within 2-3 business days of receipt.
- International Returns: Additional shipping restrictions may apply for international customers.
- Policy Updates: This policy may be updated periodically. Current version always available at cyacables.com.